{"id":579868,"date":"2026-10-28T11:49:36","date_gmt":"2026-10-28T10:49:36","guid":{"rendered":"https:\/\/www.sideaita.it\/?page_id=579868"},"modified":"2026-10-28T12:13:59","modified_gmt":"2026-10-28T11:13:59","slug":"virtual-assistant","status":"publish","type":"page","link":"https:\/\/www.sideaita.it\/en\/assistente-virtuale\/","title":{"rendered":"Virtual Assistant"},"content":{"rendered":"<section class=\"section dark\" id=\"section_1045259385\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle align-center\"  id=\"row-249293783\">\n\n\t<div id=\"col-471363952\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 8px; color: #c5a253; font-size: 13px; font-weight: bold; letter-spacing: .14em; text-transform: uppercase;\">Sidea Virtual Assistant \u00b7 AI<\/p>\n<h1 style=\"margin-bottom: 12px; font-size: 2.4em; line-height: 1.15;\">Ask our assistant: instant answers, any time<\/h1>\n<p style=\"font-size: 1.15em; color: #d8d2c4;\">It helps you choose the right tool, tells you the price and availability, calculates the delivery cost, lets you check your orders and adds products to your basket. You\u2019ll find it at the bottom left of every page on the website.<\/p>\n<p><a class=\"button\" style=\"background: #c5a253; color: #141414; border-radius: 99px; padding: 0 30px; margin: 10px 6px 10px 0;\" href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\">Open the chat<\/a> <a class=\"button white is-outline\" style=\"border-radius: 99px; padding: 0 30px; margin: 10px 6px;\" href=\"#cosa-chiedere\">What can you ask for?<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-471363952 > .col-inner {\n  padding: 0px 10px 20px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2068799591\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div style=\"background: #faf7f0; border-radius: 18px; padding: 18px 16px; box-shadow: 0 12px 32px rgba(0,0,0,.35);\">\n<p style=\"margin: 0 0 12px; display: flex; align-items: center; gap: 10px; color: #1d1d1d; font-weight: bold;\"><span style=\"display: inline-flex; width: 34px; height: 34px; border-radius: 50%; background: #98762e; color: #fff; align-items: center; justify-content: center; font-size: 15px;\">S<\/span>Sidea Assistant <span style=\"background: #141414; color: #fff; font-size: 10px; border-radius: 8px; padding: 2px 6px; letter-spacing: .04em;\">AI<\/span><\/p>\n<p style=\"margin: 0 0 10px auto; max-width: 85%; background: #98762e; color: #fff; border-radius: 16px 16px 4px 16px; padding: 10px 14px; font-size: .95em; text-align: right;\">I need a rack for the garage; my budget is \u20ac800. How much does it cost to have it delivered to Cesena?<\/p>\n<p style=\"margin: 0 0 10px; max-width: 90%; background: #ffffff; color: #1d1d1d; border: 1px solid #eadfc8; border-radius: 16px 16px 16px 4px; padding: 10px 14px; font-size: .95em;\">For a garage, I\u2019d recommend these two racks \u2013 both are within your budget. I\u2019ll also work out the delivery cost to Cesena using the rates on the website: you\u2019ll see the exact cost at checkout. Would you like to add one to your basket?<\/p>\n<p style=\"margin: 0; display: flex; gap: 8px; flex-wrap: wrap;\"><span style=\"background: #fff; border: 1px solid #eadfc8; border-radius: 12px; padding: 8px 12px; font-size: .85em; color: #1d1d1d;\">Rack specifications \u00b7 photos, price, availability<\/span><span style=\"background: #98762e; color: #fff; border-radius: 99px; padding: 8px 14px; font-size: .85em; font-weight: bold;\">Add to basket<\/span><\/p>\n<\/div>\n<p style=\"margin-top: 8px; color: #8f887a; font-size: .8em; text-align: center;\">Example of a conversation.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2068799591 > .col-inner {\n  padding: 0px 10px 0px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1045259385 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(20, 20, 20);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1356817884\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #cosa-chiedere\" data-bullet=\"false\" data-link=\"#cosa-chiedere\" data-title=\"Cosa puoi chiedere\"><a name=\"cosa-chiedere\"><\/a><\/span>\n<div class=\"row align-center\"  id=\"row-1486652801\">\n\n\t<div id=\"col-541266396\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2 style=\"font-size: 2em; margin-bottom: 6px;\">What can you ask for?<\/h2>\n<p style=\"color: #5f5a50;\">Write as if you were speaking to someone from our customer service team. Try one of these questions: the chat will open and we\u2019ll send it to you.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-684556584\">\n\n\t<div id=\"col-1520993733\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 6px; color: #98762e; font-size: 13px; font-weight: bold; letter-spacing: .12em; text-transform: uppercase;\">Product advice<\/p>\n<h3 style=\"color: #1d1d1d;\">The right tool for you<\/h3>\n<p style=\"color: #5f5a50;\">It suggests products suited to your space, budget and training regime, complete with photos, prices and availability.<\/p>\n<p><a href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\" style=\"color: #98762e; font-weight: bold;\">Test: \u00ab<span data-sai-testo>Which dumbbells would you recommend for home use?<\/span>\u00bb \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1520993733 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-863162103\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 6px; color: #98762e; font-size: 13px; font-weight: bold; letter-spacing: .12em; text-transform: uppercase;\">Prices and delivery<\/p>\n<h3 style=\"color: #1d1d1d;\">How much do you actually spend?<\/h3>\n<p style=\"color: #5f5a50;\">Prices in your country and an estimate of the delivery cost to your postcode, using the same rates as at checkout.<\/p>\n<p><a href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\" style=\"color: #98762e; font-weight: bold;\">Test: \u00ab<span data-sai-testo>How much does delivery to my postcode cost?<\/span>\u00bb \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-863162103 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1526911308\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 6px; color: #98762e; font-size: 13px; font-weight: bold; letter-spacing: .12em; text-transform: uppercase;\">Your orders<\/p>\n<h3 style=\"color: #1d1d1d;\">What is the status of your order?<\/h3>\n<p style=\"color: #5f5a50;\">Enter your order number and email address in a secure form: the website will verify them and the assistant will tell you the status, items and delivery details.<\/p>\n<p><a href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\" style=\"color: #98762e; font-weight: bold;\">Test: \u00ab<span data-sai-testo>Where is my order?<\/span>\u00bb \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1526911308 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-2047527613\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 6px; color: #98762e; font-size: 13px; font-weight: bold; letter-spacing: .12em; text-transform: uppercase;\">Trolley<\/p>\n<h3 style=\"color: #1d1d1d;\">From the chat to the shopping basket<\/h3>\n<p style=\"color: #5f5a50;\">Under each product listed, you\u2019ll find the quantity, variants and the \u00abAdd to basket\u00bb button. Just click it when you\u2019re ready.<\/p>\n<p><a href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\" style=\"color: #98762e; font-weight: bold;\">Test: \u00ab<span data-sai-testo>I need four 16 kg kettlebells<\/span>\u00bb \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2047527613 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-729760026\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 6px; color: #98762e; font-size: 13px; font-weight: bold; letter-spacing: .12em; text-transform: uppercase;\">Support<\/p>\n<h3 style=\"color: #1d1d1d;\">Returns, warranty and payments<\/h3>\n<p style=\"color: #5f5a50;\">How to make a return, what the warranty covers, payment methods and instalments, discount codes.<\/p>\n<p><a href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\" style=\"color: #98762e; font-weight: bold;\">Test: \u00ab<span data-sai-testo>Can I pay in instalments?<\/span>\u00bb \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-729760026 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1699616802\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner dark\" style=\"background-color:rgb(20, 20, 20);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 6px; color: #c5a253; font-size: 13px; font-weight: bold; letter-spacing: .12em; text-transform: uppercase;\">Requests to Sidea<\/p>\n<h3 style=\"color: #ffffff;\">Quotes and installation<\/h3>\n<p style=\"color: #d8d2c4;\">For gyms, quantities or installations, the system will prepare the request for you in the chat, already filled in: just check it and send it off.<\/p>\n<p><a href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\" style=\"color: #c5a253; font-weight: bold;\">Test: \u00ab<span data-sai-testo>Can you put a rack together for me at home?<\/span>\u00bb \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1699616802 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1356817884 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_456350738\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1963726722\">\n\n\t<div id=\"col-1377314595\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2 style=\"font-size: 2em;\">How it works<\/h2>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-346760177\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin: 0; font-size: 2em; font-weight: 900; color: #c5a253;\">1<\/p>\n<h3 style=\"color: #1d1d1d;\">Type your question<\/h3>\n<p style=\"color: #5f5a50;\">In the language of your choice: Italian, English, German, French or Spanish. No specific words or codes are needed.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-346760177 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-525077812\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin: 0; font-size: 2em; font-weight: 900; color: #c5a253;\">2<\/p>\n<h3 style=\"color: #1d1d1d;\">Get answers and products<\/h3>\n<p style=\"color: #5f5a50;\">The assistant checks the catalogue as they reply: prices and availability are as shown on the website for your country.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-525077812 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1967481555\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n<p style=\"margin: 0; font-size: 2em; font-weight: 900; color: #c5a253;\">3<\/p>\n<h3 style=\"color: #1d1d1d;\">If you need it, pass it on to us<\/h3>\n<p style=\"color: #5f5a50;\">If you\u2019d like a quote, need something fitted or have a problem, simply send your enquiry via chat and it will go straight to our customer service team.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1967481555 > .col-inner {\n  padding: 26px 22px 26px 22px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_456350738 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(250, 247, 240);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1239117963\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-45256488\">\n\n\t<div id=\"col-1024797676\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"color: #1d1d1d;\">What it doesn\u2019t do<\/h3>\n<ul style=\"color: #5f5a50;\">\n<li>It does not amend or cancel orders, nor does it apply discounts: that is why it puts you in touch with us.<\/li>\n<li>It does not provide personalised medical or nutritional advice.<\/li>\n<li>This is an artificial intelligence system and may make mistakes: the final price and availability are as shown in your basket.<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1024797676 > .col-inner {\n  padding: 28px 26px 28px 26px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1876550672\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(250, 247, 240);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"color: #1d1d1d;\">Your details<\/h3>\n<ul style=\"color: #5f5a50;\">\n<li>Do not share personal or health details in chat.<\/li>\n<li>Order numbers, emails and enquiries to Sidea are processed via forms managed by the website, not by the assistant.<\/li>\n<li>Conversations are stored for 180 days to help improve the service.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.sideaita.it\/en\/privacy-policy\/\" style=\"color: #98762e; font-weight: bold;\">Read the privacy policy \u2192<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1876550672 > .col-inner {\n  padding: 28px 26px 28px 26px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1239117963 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_1776948414\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<span class=\"scroll-to\" data-label=\"Scroll to: #trasparenza\" data-bullet=\"false\" data-link=\"#trasparenza\" data-title=\"Trasparenza\"><a name=\"trasparenza\"><\/a><\/span>\n<div class=\"row align-center\"  id=\"row-1770941208\">\n\n\t<div id=\"col-520910000\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<p style=\"margin-bottom: 8px; color: #c5a253; font-size: 13px; font-weight: bold; letter-spacing: .14em; text-transform: uppercase;\">Transparency<\/p>\n<h2 style=\"font-size: 2em; margin-bottom: 6px;\">An AI-powered assistant<\/h2>\n<p style=\"color: #d8d2c4;\">In line with the European Regulation on Artificial Intelligence (EU Regulation 2024\/1689, the \u00abAI Act\u00bb), we\u2019ll explain who you\u2019re talking to and how it works.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row align-center\"  id=\"row-1334371059\">\n\n\t<div id=\"col-1924789775\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(34, 33, 31);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"color: #ffffff;\">Who runs it?<\/h3>\n<p style=\"color: #d8d2c4;\">The Assistant is a service provided by Sidea S.r.l., Gambettola (FC). The replies are generated by an artificial intelligence model from Anthropic, which works solely with the information provided by the website: the catalogue, customer support information and, if you confirm it, your order.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1924789775 > .col-inner {\n  padding: 26px 24px 26px 24px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-579563477\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(34, 33, 31);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"color: #ffffff;\">What it\u2019s for, and what it isn\u2019t for<\/h3>\n<p style=\"color: #d8d2c4;\">It is designed to provide you with information and assistance regarding Sidea products, orders and services. It does not make decisions on your behalf or on our behalf: it does not approve, reject or amend orders, returns or refunds, and it does not profile you for marketing purposes.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-579563477 > .col-inner {\n  padding: 26px 24px 26px 24px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1111346019\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(34, 33, 31);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"color: #ffffff;\">Checking people\u2019s identities<\/h3>\n<p style=\"color: #d8d2c4;\">Our staff regularly review the chat history (without your contact details) and correct any information used by the chatbot. Any enquiries you send via the chat are always handled by a member of staff.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1111346019 > .col-inner {\n  padding: 26px 24px 26px 24px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-70203270\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(34, 33, 31);\" >\n\t\t\t\n\t\t\t\n<h3 style=\"color: #ffffff;\">If something goes wrong<\/h3>\n<p style=\"color: #d8d2c4;\">The assistant may make a mistake. Please use the thumbs-up or thumbs-down buttons below each answer to let us know, or write to <a href=\"mailto:sidea@sideaita.it\" style=\"color: #c5a253; font-weight: bold;\">sidea@sideaita.it<\/a>. You can always ask to speak to someone.<\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-70203270 > .col-inner {\n  padding: 26px 24px 26px 24px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1776948414 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(20, 20, 20);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1802963555\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1753119875\">\n\n\t<div id=\"col-2045582082\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2 style=\"font-size: 2em; text-align: center;\">Frequently Asked Questions<\/h2>\n<div class=\"accordion\">\n\t<div id=\"accordion-712070041\" class=\"accordion-item\">\n\t\t<a id=\"accordion-712070041-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00c8-gratuito?\" aria-expanded=\"false\" aria-controls=\"accordion-712070041-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-712070041-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-712070041-label\">\n\t\t\t\n<p>Yes, the assistant is free and you can use it without registering. To view your orders, it simply asks for your order number and email address, which the website verifies.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4247020606\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4247020606-label\" class=\"accordion-title plain\" href=\"#accordion-item-in-che-lingua-risponde?\" aria-expanded=\"false\" aria-controls=\"accordion-4247020606-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>In which language do you reply?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4247020606-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4247020606-label\">\n\t\t\t\n<p>In the language you are writing in: Italian, English, German, French or Spanish.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2928861102\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2928861102-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-prezzi-sono-quelli-giusti-per-il-mio-paese?\" aria-expanded=\"false\" aria-controls=\"accordion-2928861102-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the prices right for my country?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2928861102-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2928861102-label\">\n\t\t\t\n<p>Yes: the assistant retrieves the prices from the catalogue the moment they reply, based on the country the website has selected for you. At checkout, the delivery address is what counts.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-150140452\" class=\"accordion-item\">\n\t\t<a id=\"accordion-150140452-label\" class=\"accordion-title plain\" href=\"#accordion-item-pu\u00f2-vedere-i-miei-ordini?\" aria-expanded=\"false\" aria-controls=\"accordion-150140452-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can you see my orders?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-150140452-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-150140452-label\">\n\t\t\t\n<p>Only once you have entered your order number and email address in the chat form, or if you are logged into your account. You can view the order status, items and delivery details, but never your address or payment details.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4098773963\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4098773963-label\" class=\"accordion-title plain\" href=\"#accordion-item-posso-parlare-con-una-persona?\" aria-expanded=\"false\" aria-controls=\"accordion-4098773963-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I speak to someone?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4098773963-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4098773963-label\">\n\t\t\t\n<p>Of course. You can send us a request via the chat without leaving the site, or write to <a href=\"mailto:sidea@sideaita.it\" style=\"color: #98762e; font-weight: bold;\">sidea@sideaita.it<\/a> or via WhatsApp using the website icon.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1802963555 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(250, 247, 240);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section dark\" id=\"section_87039614\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-547832017\">\n\n\t<div id=\"col-304588809\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<h2 style=\"font-size: 2em; margin-bottom: 8px;\">Do you have a question? Ask it now.<\/h2>\n<p style=\"color: #d8d2c4;\">The assistant is always at the bottom left of every page on the website.<\/p>\n<p><a class=\"button\" style=\"background: #c5a253; color: #141414; border-radius: 99px; padding: 0 30px; margin-top: 6px;\" href=\"#chat\" data-sai-chiedi=\"\" data-sai-origine=\"pagina\">Open the chat<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_87039614 {\n  padding-top: 50px;\n  padding-bottom: 50px;\n  background-color: rgb(20, 20, 20);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-579868","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Assistente Virtuale - Sidea | Attrezzatura Fitness Professionale<\/title>\n<meta name=\"description\" content=\"Scopri Chatbot Sidea, il tuo assistente virtuale per scegliere attrezzi e calcolare spedizioni facilmente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sideaita.it\/en\/virtual-assistant\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Assistente Virtuale - Sidea | Attrezzatura Fitness Professionale\" \/>\n<meta property=\"og:description\" content=\"Scopri come il chatbot Sidea pu\u00f2 aiutarti a trovare l&#039;attrezzo giusto e controllare i tuoi ordini.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sideaita.it\/en\/virtual-assistant\/\" \/>\n<meta property=\"og:site_name\" content=\"Sidea | Attrezzatura Fitness Professionale\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sideaita\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-28T11:13:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sideaita.it\/wp-content\/uploads\/2026\/02\/sidea-logo-square.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"512\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Assistente Virtuale - Sidea | Attrezzatura Fitness Professionale\" \/>\n<meta name=\"twitter:description\" content=\"Scopri come il chatbot Sidea pu\u00f2 aiutarti a trovare l&#039;attrezzo giusto e controllare i tuoi ordini.\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sideaita.it\\\/assistente-virtuale\\\/\",\"url\":\"https:\\\/\\\/www.sideaita.it\\\/assistente-virtuale\\\/\",\"name\":\"Assistente Virtuale - Sidea | Attrezzatura Fitness Professionale\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sideaita.it\\\/#website\"},\"datePublished\":\"2026-10-28T10:49:36+00:00\",\"dateModified\":\"2026-10-28T11:13:59+00:00\",\"description\":\"Scopri Chatbot Sidea, il tuo assistente virtuale per scegliere attrezzi e calcolare spedizioni facilmente.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.sideaita.it\\\/assistente-virtuale\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.sideaita.it\\\/assistente-virtuale\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.sideaita.it\\\/assistente-virtuale\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.sideaita.it\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Assistente Virtuale\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.sideaita.it\\\/#website\",\"url\":\"https:\\\/\\\/www.sideaita.it\\\/\",\"name\":\"Sidea | Attrezzatura Fitness Professionale\",\"description\":\"SIDEA \u2013 Allenati, diventa pi\u00f9 forte, vivi meglio | Attrezzatura professionale per la preparazione fisica ed il functional training. 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