Sidea Virtual Assistant · AI
Ask the assistant. They’ll reply straight away, whatever the time.
It helps you choose the right tool, tells you the price and availability, calculates the delivery cost, lets you check your orders and adds products to your basket. You’ll find it at the bottom left of every page on the website.
SSidea Assistant AI
I need a rack for the garage; my budget is €800. How much does it cost to have it delivered to Cesena?
For a garage, I’d recommend these two racks – both are within your budget. I’ll also work out the delivery cost to Cesena using the rates on the website: you’ll see the exact cost at checkout. Would you like to add one to your basket?
Rack specifications · photos, price, availabilityAdd to basket
Example of a conversation.
What can you ask for?
Write as if you were speaking to someone from our customer service team. Try one of these questions: the chat will open and we’ll send it to you.
Product advice
The right tool for you
It suggests products suited to your space, budget and training regime, complete with photos, prices and availability.
Prices and delivery
How much do you actually spend?
Prices in your country and an estimate of the delivery cost to your postcode, using the same rates as at checkout.
Your orders
What is the status of your order?
Enter your order number and email address in a secure form: the website will verify them and the assistant will tell you the status, items and delivery details.
Trolley
From the chat to the shopping basket
Under each product listed, you’ll find the quantity, variants and the «Add to basket» button. Just click it when you’re ready.
Support
Returns, warranty and payments
How to make a return, what the warranty covers, payment methods and instalments, discount codes.
Requests to Sidea
Quotes and installation
For gyms, quantities or installations, the system will prepare the request for you in the chat, already filled in: just check it and send it off.
How it works
1
Type your question
In the language of your choice: Italian, English, German, French or Spanish. No specific words or codes are needed.
2
Get answers and products
The assistant checks the catalogue as they reply: prices and availability are as shown on the website for your country.
3
If you need it, pass it on to us
If you’d like a quote, need something fitted or have a problem, simply send your enquiry via chat and it will go straight to our customer service team.
What it doesn’t do
- It does not amend or cancel orders, nor does it apply discounts: that is why it puts you in touch with us.
- It does not provide personalised medical or nutritional advice.
- This is an artificial intelligence system and may make mistakes: the final price and availability are as shown in your basket.
Your details
- Do not share personal or health details in chat.
- Order numbers, emails and enquiries to Sidea are processed via forms managed by the website, not by the assistant.
- Conversations are stored for 180 days to help improve the service.
Transparency
An AI-powered assistant
In line with the European Regulation on Artificial Intelligence (EU Regulation 2024/1689, the «AI Act»), we’ll explain who you’re talking to and how it works.
Who runs it?
The Assistant is a service provided by Sidea S.r.l., Gambettola (FC). The replies are generated by an artificial intelligence model from Anthropic, which works solely with the information provided by the website: the catalogue, customer support information and, if you confirm it, your order.
What it’s for, and what it isn’t for
It is designed to provide you with information and assistance regarding Sidea products, orders and services. It does not make decisions on your behalf or on our behalf: it does not approve, reject or amend orders, returns or refunds, and it does not profile you for marketing purposes.
Checking people’s identities
Our staff regularly review the chat history (without your contact details) and correct any information used by the chatbot. Any enquiries you send via the chat are always handled by a member of staff.
If something goes wrong
The assistant may make a mistake. Please use the thumbs-up or thumbs-down buttons below each answer to let us know, or write to [email protected]. You can always ask to speak to someone.
Frequently Asked Questions
Is it free?
Yes, the assistant is free and you can use it without registering. To view your orders, it simply asks for your order number and email address, which the website verifies.
In which language do you reply?
In the language you are writing in: Italian, English, German, French or Spanish.
Are the prices right for my country?
Yes: the assistant retrieves the prices from the catalogue the moment they reply, based on the country the website has selected for you. At checkout, the delivery address is what counts.
Can you see my orders?
Only once you have entered your order number and email address in the chat form, or if you are logged into your account. You can view the order status, items and delivery details, but never your address or payment details.
Can I speak to someone?
Of course. You can send us a request via the chat without leaving the site, or write to [email protected] or via WhatsApp using the website icon.
Do you have a question? Ask it now.
The assistant is always at the bottom left of every page on the website.
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